HSA Claims

You have three payment options. You can:

Pay using your Health SolutionsPlus Visa^® payment card

Submit a
paper claim form

Easy and convenient!

The Health SolutionsPlus Visa^® payment card provides a way to pay for eligible medical/dental products and services using the money in your HSA.

Simply present your card at the time of your purchase and the money will be drawn automatically from your HSA.
Keep receipts for purchases made using your card for 12 months.
Keep your card! Each year, if you transfer money from your dollar bank, your new health balance will automatically be added on your card.

Use the card with approved providers only. Keep in mind that your Health SolutionsPlus Visa^® payment card can be used to make purchases from pharmacies, dentists, vision care centres and paramedical practitioners who are part of Canada Life’s approved network. Check with your provider.

CAUTION!

Your Health SolutionsPlus Visa^® payment card may be declined if:

Your purchase is for an amount that is more than you currently have in your HSA;
The expense is ineligible; or
Your provider is not an approved provider.

Also keep in mind the following:

Use your Health SolutionsPlus Visa^® card to pay only for expenses not covered under your DGC Benefits health and dental plan, such as deductibles and co-payments — otherwise the full amount will be deducted from your HSA.
Do NOT use your Health SolutionsPlus Visa^® card if you can coordinate your claim through another benefits plan (e.g., your spouse’s plan). If you use your card, the entire expense will be deducted from your HSA and you will not be able to coordinate coverage.

You need to activate your card before you can use it. If your card is declined, if you forget your card, or you decide not to use your card, you can submit your HSA claim online by logging in to My Canada Life at Work, or submit a paper “Healthcare Expenses Statement”. See the instructions in “Other health and dental claims.”

To submit your claim online, follow the easy steps outlined on My Canada Life at Work.
If you submit a paper form, attach all original receipts (or the original Explanation of Benefits if this claim was first submitted under another plan).
Be sure to keep a copy of your claim form and receipts (and Explanation of Benefits) for your own records.

HSA claims must be received by Canada Life within 180 days following the end of the calendar year in which the expense occurred (or, if earlier, within 90 days of your final day of coverage under DGC Benefits).

If you can claim an expense under another plan (such as your spouse’s benefits plan), you may want to do that first before submitting your claim under the HSA.

Paper forms should be mailed to:

In Quebec

In provinces other than Quebec

Canada Life, Benefit Payments Montreal
P.O. Box 4592 Station A
Toronto, ON M5W 0L5

London Benefit Payments P.O. Box 5160 Station B
London, ON N6A 0C6

How to Submit a Claim